Refund and Cancellation Policy — askQ.live

Last updated: 14 July 2026

This Refund and Cancellation Policy explains our approach to refunds, cancellations, and chargebacks on the askQ.live Service, which is operated as a sole proprietorship.

1. Free plan

The Free plan is provided at no cost. There is nothing to refund. You may stop using it or delete your account at any time.

2. Supporting Host plan

The Supporting Host plan is priced as a 15% platform service fee on donations you receive through the Service. There is no upfront subscription payment.

Switching plans — you can switch between Free and Supporting Host at any time from your account settings. Plan changes take effect immediately for future events. Donations already collected under a previous plan choice are settled according to the plan that was active when the donation was received.
Platform service fee — the 15% platform service fee retained by askQ.live from donations is non-refundable once a donation has been processed, except where the underlying donation is refunded to the audience member under Section 3 below.

3. Donations from audience members

Donations sent through the Service — whether intended for hosts on the Supporting Host plan, or made to askQ.live directly — are non-refundable except in the following circumstances:

Duplicate charge — you were charged more than once for the same donation
Technical failure — the donation was successfully charged but not recorded on the Service due to a technical error on our side
Fraudulent or unauthorised transaction — a donation was made without your authorisation, subject to investigation
Where required by applicable law

If any of these apply, contact us at connect@askq.live within 30 days of the transaction and we will investigate. Approved refunds are processed within 7 to 10 business days.

4. Refunds after settlement to host

askQ.live settles donations to hosts on the Supporting Host plan on a monthly cycle. Once a donation has been settled to a host:

If the refund request is made before the monthly settlement to the host, askQ.live can process the refund from funds still held by us
If the refund request is made after the monthly settlement to the host, askQ.live cannot recover those funds from the host on the audience member's behalf. We will assist by relaying the request to the host, but we cannot compel a host to return settled funds

5. Host settlements

Settlements to hosts on the Supporting Host plan are made on a monthly cycle, subject to a minimum settlement threshold and successful bank verification. Settlements represent 85% of donations collected in the settlement period, net of payment processing costs. Once settled, funds transferred to a host are the property of that host and cannot be reversed by askQ.live except in cases of fraud, chargeback, or as required by law.

6. Failed and disputed transactions

Failed payments. If a payment is deducted from your account but does not reflect on the Service within 24 hours, contact connect@askq.live with your transaction reference. We will investigate with Razorpay and reverse the charge if not fulfilled.

Chargebacks. If you have a concern with a charge, please contact us first at connect@askq.live before initiating a chargeback with your bank or card issuer. We aim to resolve most concerns within 5 business days. Chargebacks initiated without first contacting us may result in account suspension while the dispute is under review.

7. How refunds are processed

Approved refunds are processed via Razorpay, our payment provider, to the original payment method used for the transaction. Timelines depend on your bank or card issuer and are typically:

UPI: 3 to 5 business days
Credit/debit cards: 5 to 10 business days
Net banking / wallets: 3 to 7 business days

We are not responsible for delays caused by your bank or card issuer.

8. Non-refundable charges

The following are always non-refundable:

Payment processing fees, where retained by the payment provider
Applicable taxes already remitted to the government
Amounts already settled to hosts as their share of donations
The 15% platform service fee on donations already processed under the Supporting Host plan

9. How to request a refund

Email connect@askq.live with:

Your registered email address
Transaction reference or order ID
Amount and date of the transaction
Reason for the refund request

We will acknowledge your request within 2 business days and provide a decision within 7 business days.

10. Contact

Email: connect@askq.live Address: #26, 1st Main Road, Mathikere, Bangalore 560054, India Phone: +91-9986713435